Joel McFadden

As business owners, we always seem to be looking for the next big thing, the next hot brand, or the...

My business partner is one of the most organized people I have ever known. She’s a wonderful asset to the...

Nearly everyone has cell phones these days. The traditional land line has become almost as nostalgic an idea as a...

Many many years ago I worked at a nice custom jewelry store in South Carolina. My boss was one of...

We did some custom work for this very kind jewelry store owner. He was super pleasant and could talk anyone’s...

We all get this line from time to time. You know the sort of customer that walks into the store...

While working in my retail store I was approached by a young, intelligent and educated couple. They had recently graduated...

One of the sharpest insults to any decent jeweler is a customer complaint of, “You switched my diamond!”  Of course,...

The first mall in the US opened in 1956, and by 1975 malls accounted for 33% of all retail shopping....

When does that customer’s interest in a custom-made piece of jewelry become an actual sale? You might think this is...