09222018Sat
Last updateTue, 18 Sep 2018 11pm

Brad Huisken

Customer service blunder

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Customer service is not something we choose to provide to one person and not another. Customer service is something that should be consistently applied to every customer who takes the time to come to us.


Social Media Part VI

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We’ve talked a lot recently about how the evolution of social media has impacted the field of sales, both the good and the bad. If used correctly, social media can be a big asset to any salesperson. The key, though, is social media cannot replace customer service. It can be and should be used to enhance it, but it should never replace face-to-face customer service. Here are some areas/scenarios where face-to-face is needed.

Social Media – Part V

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Last time we talked about how the evolution of social media has impacted how salespeople obtain referrals and increase their repeat customer base. In much the same way, social media has had the same impact on communication between a salesperson and their customer base.

Social Media – Part IV

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We’ve been talking about how social media today impacts the field of sales and customer service. We already know that the lifeline of any salesperson is repeat customers and referrals. In decades past, we relied on our customers to talk to their friends at work, parties or other social events. Today, however, “word of mouth” is much easier with the evolution of social media.

Social Media Part III

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Customer service is the name of the game when it comes to sales; and those salespeople who provide the best customer service generally close the most sales. The question is: can the social media world that we live in today be an asset in providing quality customer service?

Social Media Part II

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Social media, when used correctly, is an advantage to those of us in the sales and customer service field. We talked about some of those advantages last time and will look at specific ways it can be an advantage. As with everything, there are disadvantages as well.

Social Media - Part I

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If you are reading this article because you clicked on a link via Facebook, then you are already using social media. Whether we like it or not, social media is a part of our lives and how a lot of people obtain information these days. What does that mean for the field of sales and salespeople?

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