Terabytes. Gross Domestic Product (GDP) in the trillions. Populace nations in the billions. Huge numbers have gone from unfathomable to comprehendible in a matter of decades. Now comes Zillion. Yes, it’s “infinite,” but that’s the point, according to Adam Black, Managing Director at Zillion, a jewelry industry insurance provider that has introduced a new way to immediately insure jewelry purchases both in-store and through eCommerce.
“The name Zillion was born out of the belief that there are infinite opportunities to improve the insurance experience for customers,” says Black.
Enabling customers to walk out the door of a jewelry store with immediate insurance protection, or click to cover via eCommerce, with no application to complete or upfront payment is a new and refreshing practice. Zillion’s process aligns with current consumer expectations and the demand for accessibility, both of which have evolved with developments in smartphone technology and a growing propensity to buy online.
Compartmentalizing this evolution into the “instant gratification” argument misses the point. These technologies are here to stay and have shaped current consumer behaviors until the next plateau of technology has its impact. The abilities always go back to the age-old response to why an action was taken: “because there’s a better way.”
“Why does Zillion offer a jeweler’s customer immediate jewelry insurance at the point-of-sale?” The question answers itself. Zillion’s platform for personal jewelry insurance comes at a time when consumers demand more from their service providers.
“Control and immediacy matter more now than ever,” says Black. “Amazon has proven this with their ‘buy now’ option at check-out. While companies like Uber and Lyft have revolutionized the travel industry with their easy-to-use mobile apps. Zillion has recognized the same need for change with jewelry insurance by vastly improving the way consumers purchase and interact with insurance companies.”
Zillion may be a relatively new name for personal jewelry insurance, but it’s impact on the insurance industry is significant. Zillion is partnered with insurance giant, AXA XL and with resources across the globe, AXA XL’s reach, along with Zillion’s technology and insurance expertise, make for an exciting offering to consumers and jewelers alike.
Zillion has brought 1-Click immediate insurance to the market. At the completion of a jewelry sale, customers of Zillion’s partner jewelers receive an SMS text, and with 1 simple click on their smartphone (a nice no-touch benefit during COVID-19), protect their jewelry purchases without the hassle of forms or an upfront payment requirement. The same is true with eCommerce purchases.
Equally important are Zillion’s strategic industry partners. “We have partnered with many professional jewelry retailers and other highly reputable companies in the jewelry industry,” says Black. “Including wholesalers [RDI Diamonds], gem labs [International Gemological Institute], technology providers [The Edge, BusinessMind, Logic Mate and ChainDrive], as well as gem and jewelry industry buying groups [Continental Buying Group and Preferred Jewelers International]. All partnerships contribute to what really matters – the customer experience”.
Zillion is serious about changing the age-old ways of insuring jewelry, and has put forward an easy process that appears to uniquely align with modern buyers. There is power in the immediate, and the folks at Zillion believe the possibilities are endless. If you subscribe to Zillion’s belief in continually improving the experience for jewelry customers, you may want to look into what they are doing. Will it be a great fit for your jewelry business? That’s up for you to decide. Until then, Zillion seems happy to focus on the infinite ways they are improving the jewelry insurance process for consumers and the industry.
Learn more about Zillion at myzillion.com.