06182018Mon
Last updateWed, 13 Jun 2018 12am

Featured Articles

Travis Piper, the $1 Million Man

0
0
0
s2sdefault

In 1997, Travis Piper went off to college with an aviation scholarship to become a pilot. Within a year, he changed course after working in a jewelry store. Twenty years later, what began as a part-time college job has become a lifelong career path as a custom jeweler and retail jewelry store-owner. After opening his first jewelry store in 2012, then expanding to a new store in August 2016, Travis is officially running a $1 million business at the close of 2017. 


Retailer Roundtable: With repairs, what’s your response when asked about switching a diamond?

0
0
0
s2sdefault

Q: With repairs, what’s your response when asked about switching a diamond? 

“I think the industry is still feeling the effects of that high profile [NBC] Dateline story from 2005 when a New York-based jeweler was caught and arrested for doing just this. Unfortunately, this news story indicted all jewelers. Our solution is being transparent, literally. We have a 5’ x 3’ viewing window of the jeweler’s workshop. People can watch me set their diamond, while they wait or by appointment. 

Retailer Roundtable: What do you do when a customer breaks an important piece in your store?

0
0
0
s2sdefault

Q:What do you do when a customer breaks an important piece in your store?

“We don’t have a set policy for this type of incident. Pretty much in all cases we’ll cover the cost of repairing the item to avoid any ill will with the client. This is especially true today with so many peer review websites. Imagine what kind of Google Review or Yelp rating we’d have if there was a ‘you break it, you buy it’ policy. It wouldn’t be good. If the incident happened and it caused significant damage to the piece, we’d file an insurance claim. 

“That guy who baby sits jewelry stores”

0
0
0
s2sdefault

Longtime jeweler fires up retired ambulance to offer shop owners precious time off

Many times during the past four decades, Jeff Kaiser could have used a hand to run JB Kaiser Jewelers while he stepped out for an important family event, or even a vacation.

Columnists