Last updateThu, 17 May 2018 7am

Bring out the “Maverick” in you


The late, great motivational speaker, radio personality and author Earl Nightingale was once asked what the secret to success in business was.  His answer revealed much. He said, “Watch what everyone else is doing and then do the opposite.”  It took me a little while to grasp what he meant, but slowly I found the hidden meaning behind it.

Perhaps you are just like me and enjoy being somewhat of a “Maverick” in business.  I’ve never particularly enjoyed doing or offering what every other jewelry store in my area offered.  Unconsciously for years, my wife and I have strived to differentiate our store from any other whether that be in the marketing of the store or the products offered.   Amazingly it became clear that I had a bit of what Earl Nightingale was talking about and maybe you’ve discovered the same thing.  

You’ll discover that it’s much easier to be noticed in your own marketplace, just as we did, when you do things differently than your competitors.  Embracing the “Maverick Marketing Mindset” will be very liberating for some jewelers, while confusing to others.  What do I mean by this?  Simple...

  • Maverick Marketers treat advertising as they would a commission salesman.   By testing and tracking, you send your advertisements out and if it doesn’t produce, get rid of it.
  • Don’t market your business where all of your competitor’s do. Pick out an advertising vehicle that is different and “Own” that category.
  • Don’t waste money on image/institutional advertising (at least no more than necessary) and never do advertising you can’t track.
  • Stand out in the crowd by being different - become your area’s expert or character (for me that’s being Bill Warren aka: the Doctor of Love) on a particular subject.
  • Do advertise lines of jewelry that only you offer, such as a local or national designer, etc.

When you go on vacation, I’ll bet you go into other jewelry stores just like I do and check them out, hoping to see or learn something that will make your store better.  Have you ever noticed how so many jewelers advertise the same ads in the same old newspaper or run the same billboards that you just saw in the town that you passed through 20 miles back?  Do whatever it takes to make your store different!!! 

Plain ole vanilla in anything really doesn’t cut it anymore. If you’re store is plain ole vanilla, how about trying tuitti fruiti for a change?  You might be surprised how your customers would respond!  Even more, you might actually find that once again, you can have fun being a jeweler!  The biggest kick I get in this business is when I have a marketing campaign or promotion absolutely blow the doors off with business because we tried something others wouldn’t or couldn’t do. 

You see, I often watch my mailbox to see what other companies in different fields are doing and then adapt that to fit our business.  We certainly do not need more “Red Tag” or “50% Off” sales in this industry, so why not borrow something from another? 

Recently I borrowed a direct mail promotion from an insurance company that absolutely rocked!  That couldn’t have happened if I wasn’t looking at my own mail instead of throwing it away like I used to do.  By becoming sensitive to the marketing that is constantly going on around, you’ll learn new ideas.  Don’t just look at other industries sales and marketing ideas and think just because it’s not a jewelry industry idea it can’t work. Adapt it - become a bit of a “Maverick”, try it out and watch what happens. I’ll bet you’ll be surprised.

As I travel and visit store’s across the southeast, sometimes I’m disappointed and sometimes I’m amazed.  On a recent visit to Beaufort, SC, I was amazed at a store called Modern Jewelers in downtown Beaufort.  Obviously, this store has an estate slant to it, but they also sell many new lines as well.  I wish to compliment them on the ambience of the store, the friendliness of the staff and how knowledgeable they were. Great job guys, you were very impressive and definite “Mavericks In Your Marketplace”.

Bill Warren and his wife Angie own and operate a successful jewelry store in the town of Hudson, NC in the western North Carolina foothills.  Bill also speaks at many jewelry industry events on the subject of jewelry store marketing as well as consulting with independent jewelers.  If you have a marketing question or would like a free consultation, e-mail Bill at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 828-729-1020.  You may also receive FREE tips from Bill by visiting his blog and signing up for his regular e-mails at www.warrenmarketing.blogspot.com/.