Southern Jewelry News
  • Featured
    • All
    • Featured
    • Featured Retailers
    • Retailer Roundtable
    • Sponsored Content
    • Supplier Spotlight
    CG Creations – in a league of their own
    Hubbell Proctor Designs: The Experience Is Key
    C.D. Peacock to open luxury watch and jewelry store next spring
    Hubbell Proctor Designs: The Experience Is Key
    Shefi continues expansion of bridal lines, fashion
    Why do diamond mines close?
    Why do diamond mines close?
  • Latest News
    • All
    • COVID-19
    • Furry Friends
    • Industry Awards
    • Industry Events
    • NRF
    • On The Move
    • Other News
    • Tradeshow News
    • Video
    • What's New
    VDB is first to launch JBT’s inaugural API
    GIA announces release of latest issue of Gems & Gemology
    IDCA honors Ben Bridge Jewelers, Savji Dholakia, Brilliant Earth and others at its Annual Awards Night
    Get-Diamonds Silent Auction to feature exclusive and special priced diamonds
  • Podcast
  • Columnists
    10 Cybersecurity Questions small and medium businesses should ask in 2022
    Motivating your sales staff
    IAS Training’s Keys to Effective Communication – Part III
    Kate’s star-studded style. What will the next trend be?
    Motivating your sales staff
    IAS Training’s Keys to Effective Communication – Part II
    Retailing in a post-PC world
    Motivating your sales staff
    IAS Training’s Keys to Communication
    The Retailer’s Perspective: With great power comes great fails
    The Retailer’s Perspective: I don’t want to be an expert anymore
    Sales Tips by Aleah: Everything is Sales
  • Classifieds
  • Subscriptions
    • Newsletter Signup
    • Print Subscription
No Result
View All Result
Southern Jewelry News
  • Featured
    • All
    • Featured
    • Featured Retailers
    • Retailer Roundtable
    • Sponsored Content
    • Supplier Spotlight
    CG Creations – in a league of their own
    Hubbell Proctor Designs: The Experience Is Key
    C.D. Peacock to open luxury watch and jewelry store next spring
    Hubbell Proctor Designs: The Experience Is Key
    Shefi continues expansion of bridal lines, fashion
    Why do diamond mines close?
    Why do diamond mines close?
  • Latest News
    • All
    • COVID-19
    • Furry Friends
    • Industry Awards
    • Industry Events
    • NRF
    • On The Move
    • Other News
    • Tradeshow News
    • Video
    • What's New
    VDB is first to launch JBT’s inaugural API
    GIA announces release of latest issue of Gems & Gemology
    IDCA honors Ben Bridge Jewelers, Savji Dholakia, Brilliant Earth and others at its Annual Awards Night
    Get-Diamonds Silent Auction to feature exclusive and special priced diamonds
  • Podcast
  • Columnists
    10 Cybersecurity Questions small and medium businesses should ask in 2022
    Motivating your sales staff
    IAS Training’s Keys to Effective Communication – Part III
    Kate’s star-studded style. What will the next trend be?
    Motivating your sales staff
    IAS Training’s Keys to Effective Communication – Part II
    Retailing in a post-PC world
    Motivating your sales staff
    IAS Training’s Keys to Communication
    The Retailer’s Perspective: With great power comes great fails
    The Retailer’s Perspective: I don’t want to be an expert anymore
    Sales Tips by Aleah: Everything is Sales
  • Classifieds
  • Subscriptions
    • Newsletter Signup
    • Print Subscription
No Result
View All Result
Southern Jewelry News
No Result
View All Result
Home Latest News Other News

Grab and run theft – security checklist from Berkley Asset Protection

November 8, 2021
Share on FacebookShare on Twitter

Over the past few months Berkley Asset Protection policyholders have experienced an increase in “grab and run” theft losses.

Most thieves posing as customers shy away from attention and conversation. In the latest losses, however, thieves are engaging in significant conversation to gain the trust of the salesperson. In almost every case the salesperson felt there was something wrong, but the dialog and time spent with the thieves made the salesperson second guess themselves. Trust your instincts; they are usually correct.

What should you do if a “customer” seems suspicious?

Certainly, you don’t want to treat a potential customer like a thief. However, you can take steps that a good customer won’t notice or might appreciate, while causing a thief to seek an easier target.

Here are other steps:

  • Lavish the customer with attention. Give your name and ask the customer’s name. Ask whom they are shopping for and the occasion. Inquire about what they do in life, where they live, what they enjoy doing. Be chatty!
  • Make mental notes about age, hair and eye color, height and other attributes that may be helpful to police if the customer turns out to be a thief.
  • Be prepared with a display pad, loupe, cleaning cloth and any other tools, so you won’t have to turn away from the customer.
  • Be mindful of where everyone is in the store.
  • Ask a co-worker to assist.
  • Have a code word which alerts other staff about your uneasiness. Another staff person should position himself or herself between the showcases and the door. Alternatively, your colleague could walk out the front door with a cell phone in hand and watch – ready to call police if needed. If you are dealing with a thief, this will make him or her think twice.
  • Show only one item at a time. If the customer wants to see a second item, put it on your hand or a model for comparison. If the customer does run with the item, you have limited the loss.
  • Assure that showcases are locked when not in use.
  • If the customer asks to see high value items, escort him or her to a sitting area toward the back of the store, if possible. Ask another associate to bring items and return them to showcases.
  • Require identification, such as a driver’s license, to show high value items.

If your customer asks about the identification request or why are you showing only one item at a time, blame your insurance company. We don’t mind.

For additional loss prevention advice, visit BerkleyAssetPro.com.

Related Posts

WDC President notes positive shift to reforming the KP at 2022 Intersessional Meeting

June 27, 2022

Gem-A spotlights gemstone research with latest edition of The Journal of Gemmology

June 22, 2022

IGI launches new interactive eLearning

June 22, 2022

GN Diamond’s Free Marketing Tools Help Retailers All Year Long

June 22, 2022

Latest News

On The Move

VDB is first to launch JBT’s inaugural API

June 27, 2022
Columnists

10 Cybersecurity Questions small and medium businesses should ask in 2022

June 27, 2022
What's New

GIA announces release of latest issue of Gems & Gemology

June 27, 2022

Other News

IDCA honors Ben Bridge Jewelers, Savji Dholakia, Brilliant Earth and others at its Annual Awards Night

Get-Diamonds Silent Auction to feature exclusive and special priced diamonds

WDC President notes positive shift to reforming the KP at 2022 Intersessional Meeting

Gemvision introduces MatrixGold® 3

IAS Training’s Keys to Effective Communication – Part III

Gem-A spotlights gemstone research with latest edition of The Journal of Gemmology

Southern Jewelry News

© 2022 Southern Jewelry News.

Additional Information

  • About
  • 2022 Trade Shows
  • Media Kit
  • Contact

Get Social with Us

No Result
View All Result
  • Featured Articles
    • Featured
    • Featured Retailers
    • Retailer Roundtable
    • Supplier Spotlight
    • Sponsored Content
  • Latest News
    • What’s New
    • Industry Events
    • Tradeshow News
    • On The Move
    • Other News
    • Furry Friends
  • Columnists
  • Classifieds
  • Subscriptions
    • Newsletter Signup
    • Print Subscription

© 2022 Southern Jewelry News.