(NEENAH, Wis.) – Nearly all crimes against jewelry businesses include elements of casing as criminals prepare to attack. In some cases, criminals and their accomplices may be in your store many times, identifying weaknesses and looking for opportunities.
One of the easiest proactive and most cost-effective measures any jeweler can take is engaging your employees in identifying, documenting and referring to a suspicious incident logbook. With a new Secure Business Series video from Jewelers Mutual Insurance Company, jewelers can train their staff to connect the dots, identifying and documenting incidents of casing and suspicious individuals before a crime occurs.
According to Mark Cumicek, director of loss prevention with Jewelers Mutual: “Identifying potential casing and criminal threats is everyone’s responsibility within a jewelry business, and a suspicious incident logbook can be a great tool to raise your team’s awareness. Documenting and sharing suspicious behavior among your team is an inexpensive and effective component of your security plan.”
First, make sure that your associates understand what suspicious behavior looks like. In particular individuals who seem more interested in the store’s layout, procedures and security features than jewelry and people who avoid eye contact or conversation should be considered suspicious. Vehicles parked outside with occupants who may be watching the store as well as other behavior that raises red flags may all be part of a well-coordinated casing effort.
Immediately after the suspicious incident, an associate should log the date and time, behavior and the identifying characteristics of the individuals and vehicles involved. If you and members of your team create entries and refer to the logbook regularly, you may identify patterns and proactively share trends with local law enforcement.
In addition to keeping a suspicious incident logbook, Cumicek recommends that jewelers share alerts from the Jewelers Security Alliance, Jewellers Vigilance Canada and any local crime prevention networks they participate in with their team members. “If fact, businesses insured by Jewelers Mutual receive a complimentary membership to these groups because we know that sharing information is vital to preventing jewelry crime.”
To learn more best practices related to operating a safe and secure jewelry business, visit JewelersMutual.com. To find an experienced Jewelers Mutual agent or broker in your area, call 800-558-6411 or e-mail YourInsuranceExpert@jminsure.com.