(NEENAH, Wis.) – The COVID-19 pandemic changed the business landscape in many ways over the past year. It also transformed customers’ expectations and the ways they want to do business moving forward. More digital capabilities and technology solutions are being embraced than ever before.
To facilitate this shift, Jewelers Mutual Group introduces virtual inspections to their commercially insured jewelers as part of the underwriting process. The self-service technology meets customers where they already are and makes the process easy and desirable for busy jewelry business owners.
Are virtual inspections the wave of the future? Dan Tober, commercial lines underwriting manager at Jewelers Mutual, thinks so. “This is a huge differentiator for us,” Tober said. “I don’t know of anyone in the jewelry space who offers remote inspection capabilities.”
Watch Tober explain how virtual inspections work in Jewelers Mutual’s latest Ask The Expert video.
The technology the company is embracing is making an impact in the insurance market, including deployment in times of crisis.
“We can help jewelers who file a claim get back on their feet faster because of what we already know about the interior of their store through the remote inspection,” Tober said. “Technology is improving the customer experience.”
The self-service platform guides jewelers through the process of using a smart device such as a smartphone or tablet. Interior and exterior data related to the insurance property risk, hazards and exposures are documented through a simple interface, eliminating the need for an in-person inspection. The benefit is that jewelers can do this on their time and at their convenience without the worry of business interruption.
Strict privacy and security measures are in place to keep jewelers’ information safe and secure. Only authorized users can access the information, such as a Jewelers Mutual agent who will be able to view the property and operations and ensure jewelers receive adequate coverage for the risks inherent to their specific business.